VACUACTIVUS InfraStar Sole

• This is a warranty agreement for fitness and spa equipment from the manufacturer VACUACTIVUS.
• By using the equipment, the buyer acknowledges and agrees to the terms and conditions.

• All new products are warranted to be free from defects in materials and manufacture.
• The warranty periods commence on the invoice date of the original purchase.
• The warranty only applies to defects discovered within the warranty period and extends only to the original purchaser.
• Repaired or replaced parts are warranted for the remainder of the original warranty period.

• Standard one-year warranty covering the body, motors, and parts.
• Option for unlimited after-warranty service available.
• Specific warranty periods:
  • Structural Frame/Body: 2 years
  • Motors: 1 year
  • Mechanical and Electrical Parts: 1 year
  • High Wear Console Items (headphone jacks, USB connectors): 90 days
  • Color/touch screens and media connectors: 90 days
  • Product Labor: 1 year

• The buyer must notify the manufacturer or authorized distributor within 30 days of discovering any nonconformity.
• The affected product must be made available for inspection by the manufacturer or service representative.

• The warranty does not cover damage caused by improper handling, operation contrary to intended purpose, force majeure (fire, flood, lightning), mechanical damage, modifications, moving the equipment, improper installation, unauthorized access, or damaged warranty seals.
• The warranty excludes certain components like cords, plugs, switches, batteries, cables, belts, skirts, rolls, pedals, jets, surfaces, aroma containers, mats, decorative strips, etc.
• The warranty excludes consumable parts subject to normal wear and tear, such as bearings, belts, ropes, springs, hydraulics, pulleys, hinges, wedges, screw connections, leather surfaces, wood parts, pillows, chairs, etc., unless a defect is not due to normal wear.
• The warranty excludes software updates, defects that don't materially affect exercise functionality, consumable goods, cosmetic items, damage from abuse, misuse, accident, improper service/installation, unauthorized modifications or non-OEM parts, rust, corrosion, failure to follow maintenance procedures, missing or altered serial numbers, installation issues, RFID tokens, cable raceways, fuse systems, pickup/delivery for repairs, and labor costs beyond the warranty period.12

• The warranty is void if the defect results from mechanical damage, thermal/chemical damage, use of incompatible manuals or cleaning methods, improper protection from external factors (humidity, temperature, foreign objects), use of non-required consumables, improper use, unauthorized modifications, deliberate actions by the user, use contrary to intended purpose, improper installation or settings, or operating a faulty device.12

Product Registry

You can register your product here

• Technical support requests are accepted via email at vacuactivus@gmail.com.
• Service support is available only during business hours (Monday to Friday, 10 AM to 5:30 PM Pacific or Central European time), subject to availability.
• Services must be booked by contacting the manufacturer through phone or email.
• Warranty service is provided at the manufacturer's discretion. If a technician is not required and only part replacement is needed, the replacement part will be sent for easy installation.
• The offer does not include reimbursement or rebates from non-authorized or third-party technicians.
• A claim for technical support must include the recipient's information, place of installation, date of installation, and confirmation of receiving the device with an instruction manual and no quality objections.

• The warranty is valid only if the product has been serviced by an authorized service provider or certified distributor, remains in possession of the original purchaser with proof of purchase, has not been subjected to accident, misuse, abuse, improper service, or non-VACUACTIVUS modification, and claims are made within the warranty period.
• The warranty does not cover damage or failure caused by non-compliant electrical wiring or lack of reasonable and necessary maintenance as outlined in the documentation.
• The manufacturer is not responsible for Internet connectivity, changes in broadcast standards, signal quality of media supplied to its products, or compatibility with future services.
• The manufacturer does not warranty the work or products of third-party companies.
• The manufacturer does not pay labor costs outside the manufacturer's location.
• The warranty is void when equipment is installed in a country other than where it was sold.
• Moving parts bolted to the structural frame are not included in the "Structural Frame" warranty.
• All terms of coverage remain the same regardless of where the equipment is installed or used, including commercial products sold into residential environments.
• All equipment must be installed by an authorized representative. Third-party installed equipment is not subject to warranty.

• The provided limited warranties are the exclusive warranties given by the manufacturer and supersede any prior, contrary, or additional representations.
• Any implied warranties, including merchantability or fitness for a particular purpose, are limited in duration to the express warranty periods.
• The manufacturer disclaims and excludes all other obligations or liabilities, express or implied, arising by law or otherwise, for any nonconformance or defect, including obligations in tort (whether or not arising from negligence) and for loss of or damage to any equipment.
• This disclaimer and release applies even if the express warranty fails of its essential purpose.

• For any product that fails to conform to its warranty, the manufacturer will provide, at its sole discretion, one of the following: repair, replacement, sending parts for replacement, or refund of the purchase price.
• Limited warranty service may be obtained by contacting the authorized service center or distributor from whom the item was purchased.
• The manufacturer compensates authorized servicers for warranty trips within their normal service area to repair commercial equipment at the customer's location. A trip charge may apply outside the service area.
• These remedies shall be the sole and exclusive remedies of the buyer for any breach of warranty.

• The manufacturer and its suppliers shall have no obligation or liability, whether arising in contract (including warranty), tort (including negligence and strict liability), or otherwise, for damage to the equipment, property damage, loss of use, revenue or profit, cost of capital, cost of substitute equipment, additional costs incurred by the buyer, or any other incidental, special, indirect, or consequential damages, whether resulting from nondelivery or from the use, misuse, or inability to use the product.
• This exclusion applies even if the warranty fails of its essential purpose and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.
• Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

• This offer is provided at the manufacturer's discretion and is subject to availability and may be withdrawn or changed at any time

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

Learn more about our shipping policy

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@recovathlete.com and we will process an insurance claim on your behalf.

Learn more about our return policy