Medical Frozen 8 Cold Plunge

Investing in a sauna is not just about acquiring a piece of equipment; it's an investment in your well-being and your living space. Our saunas are more than a mere assembly of wood, nails, and heating elements. We are committed to offering a premium quality product that stands the test of time, backed by a company that supports you in case of any issues.

At the heart of our ethos is a commitment to excellence in both product quality and customer service. We offer products that we would proudly use ourselves and treat every customer with the utmost respect.

Our Medical Saunas are built to endure, utilizing superior materials and cutting-edge manufacturing techniques.

Our commitment extends beyond the standard warranties provided by manufacturers. We aim to provide you with peace of mind, minimizing concerns about potential repair expenses. We fully support our saunas and are dedicated to our customers' satisfaction throughout the lifespan of their sauna.

Here's our approach:

Should your sauna encounter any problems, simply reach out to us. Our skilled diagnostics team will guide you through some tests to identify the issue. Many problems are resolvable through troubleshooting. If the problem persists and is covered by our warranty, we will send you the necessary parts free of charge.

Please note, our warranties are designed specifically for personal, in-home use.

We offer a 3-YEAR FULL COVERAGE WARRANTY. This includes three years of in-home service and parts.

For all warranty-related inquiries or service assistance for your Medical Sauna, please contact Medical Saunas™ directly. It is important to note that Medical Saunas™ is sometimes referred to as Medical Breakthrough.

For any warranty or service-related questions, reach out to our customer service department at (818) 962-0774, available from 9:00 am to 5:00 pm PST, Monday through Friday. Alternatively, you can email Support@MedicalSaunas.com for any maintenance and service queries.

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

Learn more about our shipping policy

Cancellation of Order

• Within 24 Hours: You can cancel your order within 24 hours of placement.
  • Before Shipping: If cancelled before shipping, a 3% credit card transaction fee applies.
  • After 24 Hours: Cancellations post 24 hours will incur outbound and return shipping costs.

7-Day Return Policy

• Initiating a Return: Contact us within 7 days of receiving your sauna to request a return merchandise authorization number.
• Condition for Return:
  • Original Condition: Items must be unopened and in original packaging.
  • Written Authorization: A prior written return authorization is necessary.
  • Packaging Responsibility: Customers must ensure the sauna is in its original packaging for return.
  • Freight and Restocking: Customers are responsible for return freight shipping and a 20% restocking fee.
• Cancellation Post-Shipping:
  • Charges: If cancelled after shipping, actual outbound and return shipping costs will be charged.
  • Before Shipping: A 3% credit card transaction fee applies if cancelled before shipping.
• Refund Process:
  • Inspection Required: Refunds are issued post-inspection of the returned sauna.
  • Resalable Condition: Items must be in resalable condition with all documentation, returned within 30 days of RMA issue.