inHarmony Interactive Limited Product Warranty Overview
This document outlines the warranty terms for your recently purchased inHarmony product. Our goal at inHarmony Interactive, Inc. is to provide innovative and high-quality products that enhance your wellbeing. This limited warranty assures that your inHarmony product is protected against certain defects and issues within specified limitations.
Warranty Coverage Details:
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2-Year Warranty on Specific Items: The mattress, cushion, platform, and parts are covered for two years. This warranty is valid when items are returned to our San Diego warehouse. Beyond two years, you are responsible for labor and part costs for repairs.
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Electronic Components: Warranted by their respective manufacturers. This includes items like amplifiers, headphones, and cables. You should fill out warranty cards for each component upon receipt and contact the manufacturer directly for repairs or replacements.
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Shipping Costs: Freight charges to and from our warehouse are the responsibility of the customer.
Warranty Period:
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The warranty starts from the original purchase date.
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It covers *Factory Service & **Parts as outlined:
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inHarmony Product: 2 years.
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Electronic Components & Platform: Warranty provided by the component manufacturers.
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Factory Service (Labor): inHarmony Interactive, Inc. will cover labor for repairing parts under warranty and return the product after repairs.
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Parts Only: We will supply repair parts under warranty for repairs done at our factory.
Product Faux Leather Cover:
- Covered for 60 days against material defects, excluding stains, snags, wear & tear, and abuse. Replacement covers are available for purchase. Factory can repair seams and zippers (charges apply).
Warranty Service and Contact:
- For product issues or repairs, contact our customer service at (888) 276-8040 or Support@iaminHarmony.com.
- Approval and authorization by inHarmony Interactive, Inc. are required for warranty service.
- Troubleshooting through video or video conference precedes warranty approval.
- Return Merchandise Authorization Number (RMA) is needed for returns. Original or approved packaging must be used for returns. Shipping costs are customer's responsibility. Returns without a valid RMA or not marked clearly on the box will be refused.
General Limitations:
- Warranty valid only if the product is used as per the user guide and not misused or damaged beyond our control.
- All service under this warranty must be approved by inHarmony Interactive, Inc. and performed by authorized technicians.
- Warranty applies only to specific inHarmony products (Sound Lounge, Practitioner, Meditation Cushion), excluding accessories or enhancements.
- Cosmetic items like fabrics, woods, foams, padding, and plastic covers are not included in the warranty.
- inHarmony Interactive Inc. is not liable for losses, damages, or inconveniences caused by equipment failure.
- Separate terms apply for used/refurbished products including those received out-of-box.
- Proof of purchase is required for all warranty repairs.
RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence
At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.
How Our 120% Price Match Guarantee Works:
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60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
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Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
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Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.
Detailed Terms and Conditions:
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Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
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Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
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Fairness in Comparison: Our team ensures each price match claim is valid and fair.
Exclusions to Note:
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Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
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Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
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Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
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Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.
Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.
Submitting Your Price Match Claim:
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Gather Evidence: Collect the competitor's advertisement or written quote.
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Provide Details: Include your contact information, order number, and product specifics.
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Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.
Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.
Our Shipping & Returns Policy applies to all products and orders on our website. It aims to protect our customers and our business, ensuring a convenient buying experience. We encourage you to read and familiarize yourself with all our policies.
Acknowledgment and Agreement
By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.
Order Confirmation
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Confirmation Email: Upon placing your order, you'll receive a confirmation email, indicating we've received your order and pre-authorized your credit card.
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Stock Availability: If your item(s) is ready for immediate shipment, we'll process the charges and proceed with shipping. For backordered or out-of-stock items, we'll contact you to decide if you wish to wait.
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Order Accuracy: It’s crucial to review your order confirmation email to ensure all product details are correct.
Customer Responsibilities Before Ordering
Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customer’s responsibility (applicable only for returnable products).
Shipping Information
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Shipping Times: In-stock items typically ship within 3-5 business days. Custom-made products might take up to 2 weeks before shipping.
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Lead Times: Shipping times may extend during holidays, rush periods, or due to supplier backlogs. We will inform you via email for your permission to proceed in such cases.
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Delivery Estimates: Delivery times vary and are not guaranteed. Details can be found on each product page.
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Shipping Restrictions: We ship within the USA, excluding PO Boxes, military addresses, Hawaii, Puerto Rico, Alaska.
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Address Changes: Once an order has shipped, address changes are not permitted. Returns due to address changes will incur fees as per our policy.
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Freight Shipping: Some products require insured freight shipping, which differs from standard ground shipping. All shipments are delivered curbside by default.
Tracking Your Order
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Tracking Information: Within 24 hours of dispatch, we'll send tracking details to your email. If you don't receive this information within the estimated shipping time, please contact us.
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Troubleshooting: Check your spam/junk folders for the email. For tracking issues, contact the carrier directly with the provided information.
Deliveries
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Freight Carrier Deliveries: These require scheduling a delivery appointment. It’s the customer's responsibility to schedule this with the carrier.
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Appointment Flexibility: Appointments are subject to change and not guaranteed. We recommend proactive communication with the carrier.
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Cancellation Policy: Cancellations due to delivery issues are not accepted. We rely on the freight company to resolve any shipping issues.
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Adult Presence Required: Someone over 18 must be present to receive the shipment and sign the Bill of Lading.
Receiving Freight Shipments
Important Guidelines
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Box Count: Verify you have all boxes as per the bill of lading. Report any discrepancies immediately.
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Inspect for Damage: Check for visible damage before accepting delivery. Note any damage on the Bill of Lading.
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Liability: Failing to report damage at the time of delivery waives your right to file shipping insurance claims.
Please find our detailed returns policies here
Installation and Color Disclaimers
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Professional Installation: Available for an additional fee, performed by external parties. We are not liable for any installation-related damages.
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Color Variations: Actual product colors may vary from online images. We suggest requesting a color sample before purchase. Returns based on color differences are not accepted.
Legal and Miscellaneous Notes
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Manufacturer’s Policy: In cases of policy omission, the manufacturer's policy will apply.
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Cancellation Policy: Orders can be canceled via email or phone. Refunds for cancellations before processing; post-processing cancellations follow our 30-Day Return Policy.
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High-Value Orders: Orders above $5,000 or multiple cancellations may incur a 5% cancellation fee.
Note: Our return policies are influenced by the brands' own policies. Details on exceptions are listed on product pages. In all return cases, RecoAthlete reserves the right to inspect returned products and adjust credits based on the condition of the returned items.
For detailed information on our Shipping & Returns policies, please refer to our FAQ page. If you wish to initiate a return or have questions, please contact us at info@recovathlete.com.
Learn more about our shipping policy
30 Days Refund Policy
Our policy lasts for 30 days. From the day you receive your item, you have 30 days to initiate a return.
Terms & Conditions for Returns
To qualify for a return:
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Product Condition: The inHarmony product must be in "like new" condition.
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Original Packaging: Technology items must be returned in their original packaging, ready for resale.
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Clothing: Must be unworn or unused, with tags, and in its original packaging.
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Proof of Purchase: A receipt or proof of purchase is required, or we must be able to verify your order.
To initiate a return, contact us at info@recovathlete.com Returns without prior notification will not be accepted.
For any return-related queries, email us or call 866-861-6317
Returns that don't meet these criteria will incur a 25% restocking fee.
Damages and Issues
Inspect your order upon receipt. For any defects, damages, or incorrect items, contact us immediately to address and resolve the issue.
Exceptions / Non-Returnable Items
We do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. For queries regarding specific items, please contact us.
No returns on sale items or gift cards.
Exchanges
For an exchange, return the original item. Once accepted, you can make a separate purchase for the new item.
Refunds
We’ll inform you once we’ve received and inspected your return. If approved, the refund will be processed to your original payment method. Refunds may take up to 30 days from approval. Your bank or credit card company may need additional time to process and post the refund. You will receive notifications about the progress of your refund.
