The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.
This warranty applies to equipment:
This warranty shall be null and void if:
At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.
Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).
At Home Reformers
Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
Steel or Wood Combo Chair
Wood Tower or Aluminum Tower
Fabric & Upholstery on Equipment
MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES® DEALER ONLY. PEAK PILATES® RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.
THE FOLLOWING PEAK PILATES® PRODUCTS CARRY A LIFETIME WARRANTY ON THE FRAME STRUCTURAL COMPONENTS:
WE OFFER A 10 YEAR WARRANTY ON THE FRAME STRUCTURAL COMPONENTS FOR THE FOLLOWING:
THE PILATESSTICK®, ALL SPRINGS AND OTHER MECHANICAL COMPONENTS ARE WARRANTIED FOR 1 YEAR.
WE OFFER A 90 DAY WARRANTY FOR THE FOLLOWING:
LIMITATIONS AND EXCLUSIONS
THIS LIMITED WARRANTY DOES NOT APPLY TO NORMAL WEAR AND TEAR, COSMETIC DAMAGE, IMPERFECTIONS THAT ARE WITHIN DESIGN SPECIFICATIONS OR THAT DO NOT MATERIALLY ALTER FUNCTIONALITY, OR DAMAGE DUE TO ACTS OF GOD, ACCIDENT, ABUSE, MISUSE, NEGLIGENCE, LACK OF NORMAL MAINTENANCE, ABNORMAL SERVICE OR HANDLING THAT DIFFERS FROM THAT SPECIFIED FOR THE STUDIO LINE OF EQUIPMENT, IMPROPER INSTALLATION OR IMPROPER OPERATION. IN ADDITION, ALTERATION OR MODIFICATION OF THE PRODUCT.
TO ORDER REPLACEMENT PART(S), THE ORIGINAL PURCHASER MAY CONTACT MAD DOGG ATHLETICS, INC. PRODUCT SUPPORT AT 800.847.7746. PROOF OF PURCHASE MAY BE NEEDED IN ORDER FOR MAD DOGG ATHLETICS, INC. TO VERIFY WARRANTY COVERAGE AND ISSUE A RETURN MATERIALS AUTHORIZATION (RMA) NUMBER. PARTS BEING RETURNED TO MAD DOGG ATHLETICS, INC. FOR WARRANTY CREDIT MUST BE SHIPPED PREPAID, ACCOMPANIED BY A PACKING LIST OR TAG BEARING THE RMA NUMBER AND THE CUSTOMER NAME. NO CREDIT WILL BE ISSUED FOR PARTS RETURNED WITHOUT PRIOR AUTHORIZATION FROM MAD DOGG ATHLETICS, INC. TO NOTIFY MAD DOGG ATHLETICS, INC. OF DAMAGES THAT OCCURRED DURING SHIPPING YOU MUST DO SO WITHIN 48 HOURS OF RECEIPT OF GOODS.
MAD DOGG ATHLETICS, INC. RESERVES THE RIGHT TO REVIEW DEFECTIVE PART(S). ALL COSTS OF SHIPPING DEFECTIVE PART(S) TO AND FROM MAD DOGG ATHLETICS, INC. FOR INSPECTION SHALL BE BORNE SOLELY BY THE ORIGINAL PURCHASER. ANY REPAIR OR MODIFICATION OF DEFECTIVE PART(S) BY ANYONE OTHER THAN A MAD DOGG ATHLETICS, INC. TECHNICAL REPRESENTATIVE OR AUTHORIZED SERVICE PROVIDER WILL VOID THIS WARRANTY. IF MAD DOGG ATHLETICS, INC. DETERMINES, IN ITS SOLE DESCRETION, THAT IT IS IMPRACTICAL TO SHIP DEFECTIVE PARTS BACK TO MAD DOGG ATHLETICS, INC., MAD DOGG ATHLETICS, INC. MAY DESIGNATE, IN ITS SOLE DISCRETION, A REPAIR FACILITY TO INSPECT AND ESTIMATE THE COST TO REPAIR SUCH DEFECTIVE PART(S). THE COST, IF ANY, OF SHIPPING DEFECTIVE PART(S) TO AND FROM SUCH REPAIR FACILITY AND OF SUCH ESTIMATE SHALL BE BORNE SOLELY BY THE ORIGINAL PURCHASER. DEFECTIVE PART(S) MUST REMAIN AVAILABLE FOR INSPECTION UNTIL THE CLAIM IS FINALIZED. WHENEVER CLAIMS ARE SETTLED, MAD DOGG ATHLETICS, INC. RESERVES THE RIGHT TO BE SUBROGATED UNDER ANY EXISTING INSURANCE POLICES THE CLAIMANT MAY HAVE.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REPAIR OR REPLACEMENT AS PROVIDED ABOVE SHALL BE THE SOLE AND EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. CORRECTION OF DEFECTS, IN THE MANNER AND FOR THE PERIOD OF TIME DESCRIBED ABOVE, SHALL CONSTITUTE COMPLETE FULFILLMENT OF ALL LIABILITIES AND RESPONSIBILITIES OF MAD DOGG ATHLETICS, INC. TO THE PURCHASER WITH RESPECT TO CONTRACT, NEGLIGENCE, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE. WARRANTIES OUTSIDE OF THE US MAY VARY.
We are pilates machines specialists. We are passionate about the products we sell,. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Pilates market. Our customers include Health club owners and practitioners or home owners and professionals who use pilates for their everyday fitness. Whether it's relieving stress, we know what it's like to work those long days, or just waking up stiff and tired. So we want to go the extra mile to find the pilates machine for you!
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Pilates Machines inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
At The Pilates Machine, our mission is to provide the best quality products at the best reasonable price. Pilates Machine have allowed therapists, massage practitioners, and Gym owners to help improve their services. We truly believe that people are our business. We believe Pilates Machine are revolutionizing the way people live their everyday life. With the increasing popularity of Pilates machines everybody's specific needs can be met.
We understand buying pilates machine is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at firstname.lastname@example.org.
You can call our customer support team from 9am-5pm EST Monday-Friday at (307)-461-9813.
You can chat live with our customer support team during business hours , 5 days a week, just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: email@example.com and we will reply within 1-2 hours during regular business hours.
You can write to us:
30 N. Gould Street Suite 5638
Sheridan, WY 82801
We hope you enjoy our Pilates Machine and equipment as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
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