If the item(s) you ordered is in stock and ready to ship, it will ship within 3-5 business days from the date the order was placed with no guarantees.
Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. In this situation, we will notify you via email to obtain your permission to proceed with the order.
The estimated delivery time of each item(s) on our website is different and can be found on each product page.
Estimated delivery times are not a guarantee and are subject to change.
Items that are made-to-order or custom can take longer to be delivered.
Currently, we only ship within the USA, to the lower 48 states, and we do not ship to PO Boxes, Freight forwarders, Military addresses, Hawaii, Puerto Rico, and Alaska.
Once your order has shipped, changing the delivery address is not permitted.
Any returns due to that reason will be treated as a regular returns with return fees applied per our returns policy (returnable products only).
Some of our products ship via fully insured freight shipping that is different from ground shipping. By default, all ground and freight shipments will be delivered with curbside delivery. This means that the truck driver will deliver the shipment roadside or to the end of the driveway/curb. In some cases, adding a lift-gate service won't be possible, or the item(s) will be too large for a lift-gate due to the size of the package.
The driver has the right to refuse to use the lift gate if he/she doesn't feel safe using it. In this case, it's the customer's responsibility to help the driver offload the package from the truck.
Please be prepared that when delivering the shipment to your home or business, it is your responsibility to transfer the package(s) from the truck to your garage, home, or wherever you might want to store the package and assemble the product.