In addition to the default ground and curbside delivery, we offer professional installation services for some of our products for an extra charge.
These services can be purchased from the product pages or using our professional installation page.
Professional installation prices are calculated per item. For orders with multiple items, these services need to be purchased per item.
Please keep in mind that your order will still be delivered curbside. It is your responsibility to transfer the package(s) from the curb/truck to your garage, home, or wherever you might want to store the package
Once your order has been delivered and inspected properly in accordance with our receiving instructions, and you are 100% sure that all the parts inside the boxes are in a new condition and ready to be installed, you will need to contact us and provide us with an available date and time to book the installation. We will then look for available installers in your area and will let you know once we find one.
Once the installation is completed, the installation team will take a few pictures.
Should you have any remarks/notes, please let them know and note that on the installation receipt.
Once you sign the installation receipt without any remarks/notes, you are confirming that the service has been completed and your item(s) is in good condition.
Debris and trash removal are not included with these services.
The professional installation services will be performed by third-party companies and not by our company.
Our company is not responsible for any losses, damages, issues, and inconvenience caused by the installers and/or movers.
Any damage caused by the installers and/or movers will be covered by the insurance of the companies providing those services.
In rare situations where item(s) got damaged by the installers and/or movers, our company will fill out the insurance claim on your behalf and do our very best to resolve the issue as soon as possible.
Our company reserves the right to cancel or change the professional installation cost due to the following reasons:
- The room is located on a higher floor or a basement with turns and stairs
- The delivery address is located in a remote area with limited installers' availability
- The distance from the curb to the room is considered long-distance
In a situation where you purchased the installation service but it needs to be canceled, we will process your order and we won't charge you for these services.
Any additional charges for the installation services will be paid by the customer. We will notify you of installation availability and final charges upon receiving your order.