We always do our best to ensure fast processing and delivery of all orders.
All orders that are shipped via freight carriers require the customer to schedule a delivery appointment.
Once your package arrives at your local station, the freight carrier will call the phone number provided with the order to schedule a delivery appointment.
It is the customers’ responsibility to schedule the delivery appointment with the carrier.
The carrier will provide their available slots for delivery and you can choose an available date and time.
We highly recommend that you keep track of your delivery and be proactive by calling the carrier to schedule the delivery appointment.
Delivery appointments are not a guarantee and are subject to change by the carrier due to different reasons.
We understand this is an inconvenient situation, however, cancellations due to this reason are not acceptable. Freight delays and package losses can happen with any freight carrier from any company across any state and unfortunately, our company doesn’t have control over it.
You agree to allow the freight company to rectify the issue and deliver your package when possible.
If you wish to cancel the order due to freight delay/losses/issues without giving the freight carrier time to rectify the issue and deliver your package, it will be considered a regular cancellation request and you will be responsible for the shipping costs and paying restocking fees.
An adult over the age of 18 must be present at the time of delivery to receive the shipment and sign the Bill of Lading.