Most of our items ship directly from our suppliers or the manufacturer's warehouses, and we are prepared for fast shipping after your order is placed. Therefore, items can only be canceled within 1 hour after placement with no guarantees.
It’s important to contact us as soon as possible when trying to cancel an order.
In the cancellation request, please include your order number, contact information, and the name of your product(s), and we will do our best to cancel your order.
If your order wasn’t processed/shipped yet and can be canceled, you will receive a cancellation confirmation email, and we will void the transaction so you won't be charged. If we already charged your card, we will issue a refund back to your original method of payment, and your order will be is subjected to a 3% processing fee that will be deducted from the total refund.
If the item(s) is already processed or shipped and can’t be canceled, you will have the option to refuse the delivery or return your order once delivered (returnable products only).
Such a return is subjected to a return shipping fee, restocking fee, and 3% processing fee on credit card transactions, which will be deducted from your refund.
The refund will be processed once the item has been received at the warehouse and inspected.